Rights and responsibilities of both parties

Scope

This policy applies to the website and interpretation application. Minute-specific provisions concern Dịch Trực Tuyến. Other services follow the scope, price and delivery agreed before payment.

1. Provider responsibilities

Publish provider, contact and service information. Explain package, price, validity, conditions and payment instructions before confirmation. Credit the correct package to the ordering account after confirmed payment and investigate missing access. Handle invoice, payment and customer data for stated purposes and accept correction or review requests. Receive complaints, verify faults and discuss remedies or money handling under the relevant policies.

2. Customer rights

Review scope, price and usage before buying; inspect orders and credited minutes; ask about invoices; report non-delivery, unmatched payments or service faults. Request explanation, review, correction or deletion under privacy rules and applicable law. Consultation by Zalo, phone or email does not create an order or payment obligation. Custom work and deliverables follow a separate agreement.

3. Customer responsibilities

Provide correct account, invoice and transaction details; check price, minutes, validity and conditions before buying. Pay the correct order and check history before ordering or transferring again. Protect passwords, room links and passcodes; report unusual access. Share only authorized content with required participant permission. Test equipment and confirm important translated information. Do not attack, damage or defraud the service.

4. Minute-package principles

Prices include VAT. Each purchase has 30-day validity from payment confirmation and crediting; buying more does not extend earlier packages. Unused minutes expire without automatic refund. Non-delivery, duplicate/excess payments and service faults follow the delivery policy. Accepted fault refunds use accepted affected minutes and that package’s paid unit rate, with the corresponding downward invoice adjustment.

5. Cooperation on problems

Both sides provide necessary evidence to reconcile orders, payments and faults without unrelated data. Customers can add evidence, request review or exercise applicable rights. These conditions do not seek to exclude provider responsibilities or customer rights under law. See payment, service conditions and complaints policies.

Related reading

• Privacy
• Delivery and refunds
• Payment
• Pricing
• Complaints
• Service conditions
• Rights and responsibilities