Privacy and personal data policy

1. Information processed

Contact: the name, email, phone, business, requirements and documents you provide. Application: account, login session, room settings, permissions and usage records needed to operate. Purchases: buyer and invoice details, order ID, price, payment status, receipts and reconciliation records. Interpretation: shared audio, recognized text, translations, typed content and terminology supplied to the room. We do not request bank passwords, OTPs or bank-login details for consultation, package delivery or complaints.

2. Purposes

Use information to reply and fulfil requests, authenticate accounts, provide interpretation, record minutes, confirm payments, issue and manage invoices, support customers, handle complaints and protect the system. We do not sell or rent supplied information or send advertising without appropriate consent. Visiting or purchasing does not replace participant permission: hosts must inform participants and have the right to share content before transmitting audio.

3. External processors

The service sends necessary data to external AI recognition, translation and voice services; it is not wholly offline. The operational configuration integrates OpenAI and Microsoft speech services. Processing may occur outside Vietnam, subject to provider retention and service terms. No audio recording on our app server does not mean providers retain nothing. Necessary transaction data passes through banks and SePay; invoice data uses Viettel electronic invoicing. Email, telephone and Zalo have their own provider terms. Meeting content is not sent to payment or invoicing services to purchase a package.

4. Storage and access

Audio is processed for interpretation and is not saved as a recording on the application server. Bilingual transcripts default to 30 days from the start of the meeting session. Hosts can change retention in account settings or delete early where supported. Expiry cleanup runs periodically under current settings, not exactly at the instant each line reaches 30 days. Deleting transcript text does not delete orders, minute records or every room-management record. Hosts can download transcripts; guests access rooms within granted permissions.

Account, order and invoice records have separate purposes and retention periods. Some records may remain for accounting, tax, disputes or other applicable obligations; we explain the scope when handling deletion. Deleting an account does not promise immediate deletion of every transaction document.

5. Website access and sessions

Website infrastructure handles technical information such as IP addresses to serve pages. Login sessions authenticate and protect access. Website fonts are served from our infrastructure. The separate website privacy page explains analytics and consent.

6. Personal information requests

Contact the company email or phone to request explanation, access, correction, deletion or a copy, or to withdraw consent, restrict or object to processing within applicable conditions. Identify the relevant account and request; provide only what is necessary to verify identity. We acknowledge or request further information within 3 working days, then investigate and respond within the applicable scope and period. If data must remain, we explain what and why. Use the complaints channel for concerns. We update this policy and its date when processing changes.

Related reading

• Privacy
• Delivery and refunds
• Payment
• Pricing
• Complaints
• Service conditions
• Rights and responsibilities