Service delivery, cancellation and refunds

Scope and form of delivery

The policy covers vantocso.com, its interpretation landing and application. Minute-specific terms apply to Dịch Trực Tuyến; other work follows the quote or agreement made before payment. This is an online service: confirmed payment credits speech minutes to the account that placed the order. No physical delivery or package shipping fee applies.

Purchase and receipt steps

Open the application from Buy package and sign in or register. Complete buyer and invoice information, checking company name, tax code, address and invoice email where relevant. Select an available package and read minutes, VAT-inclusive price, validity and conditions before buying.

The created order shows its ID, payment deadline, bank, account holder and account number. Scan the shown QR or transfer the exact amount with the exact reference to that account. If payment information is unavailable, wait or ask support before transferring.

Keep the order open or check purchase history. Once it says paid and minutes credited, inspect the minute wallet and expiry. Then create a room, select languages and test microphone, source and output. Invoice status is separate; download a PDF only once issued and available. Clicking Buy package on the website merely opens the application; it does not charge or credit minutes. Check history before ordering or paying again after a slow response.

Delivery time and missing minutes

Minutes are credited when the transaction matches the order and is confirmed; timing depends on bank notices and reconciliation, not a transfer screenshot. Each purchase is valid for 30 days from confirmed payment and crediting. A new purchase does not extend an old package. Minutes are shared across directions and differ from meeting duration.

If minutes are missing, sign into the ordering account, refresh order and wallet, and compare order ID, amount, receiving account and reference. Send support the order, account email, time and bank transaction ID with only necessary evidence. For short, excess, duplicate, wrong-reference or expired-order payments, wait for reconciliation before transferring more. Never send passwords or OTPs.

Cancellation and expired minutes

Unpaid orders have no credited minutes and can be left to expire at the displayed deadline. Check history before creating another. Not using a paid package or letting minutes expire does not automatically create a refund or extension. This does not exclude remedies for non-delivery, verified faults, duplicate or excess payment, or rights under applicable rules.

Service-fault refunds and timing

For a fault complaint accepted by an administrator, refund = accepted affected minutes × the amount paid for that package ÷ that package’s minutes, with a corresponding downward invoice adjustment. Illustration: 30 accepted minutes in a 300-minute package paid at 349,000 VND gives 34,900 VND.

Send order ID, account email, reason, incident time and affected usage to company support. Initial response is within 3 working days of receipt. After approval, estimated refund time is 3–7 working days. Confirm amount, recipient and account before transfer, preferably the verified paying account. If delayed, we explain and provide a revised estimate; bank credit timing can vary. Compensation for affected minutes already used is reconciled separately, not automatically through the app’s remaining-unused-minute refund function; the formula and right to request remain unchanged.

Related reading

• Privacy
• Delivery and refunds
• Payment
• Pricing
• Complaints
• Service conditions
• Rights and responsibilities